Negotiated prices for Xpert® MTB/RIF and FIND country list

FIND-negotiated instrument warranty, support and calibration costs

All GeneXpert systems with the exception of the GeneXpert Infinity product line, come with a 24-month warranty on service and parts*, and there is a hotline and e-mail support. Cepheid and FIND have worked on different scenarios for after-sales service, support and preventive maintenance, including module re-calibration required once per annum.

* For more details refer to Cepheid Cares website: http://www.cepheidcares.com/tb/cepheid-warranty.html

Standard Instrument Warranty: two (2) years on condition that recalibration is performed at 12 months

Support: hotline and e-mail support

Instrument calibration service

Note: Xpert Calibration test results may invoke a required module replacement if certain test conditions are not met. Costs for this service will be quoted on a case by case basis by your assigned Authorized Service Provider (ASP) and will also take into account whether the system is still covered under the factory warranty.

Purchase orders

The public sector in eligible countries can purchase instruments and test cartridges by contacting Cepheid directly at the address below and mentioning the negotiated preferential price.

Contact details

Cepheid HBDC
Vira Solelh
81470 Maurens-Scopont, France
Telephone +33 563 825 309
Fax +33 563 825 301
Email: hbdc@cepheidsas.com

About eligible countries

FIND has leveraged its investment in the development of Xpert MTB/RIF by negotiating a price reduction agreement with Cepheid. This agreement fixes the pricing and defines the applicable market as the public sector in 145 high-burden and developing countries.

The public sector in eligible countries is defined as: 

• Governments or government-funded institutions such as Ministry of Health, associated hospitals, armed forces, prison services in those countries;

• NGOs and UN-related organizations working for or in those countries such as International Organization for Migration (IOM) and UNICEF;

• Not-for-profit organizations such as Médecins Sans Frontières, Save-the-Children, OXFAM and the International Committee of the Red Cross (ICRC);

• Funding mechanisms such as GDF, UNITAID, PEPFAR, USAID, Global Fund, etc. and agencies based outside the country but who are supporting implementation locally in the country, such as the USA-CDC and The Union;
   
• Not-for-profit, private organizations recognized by the local Ministry of Health, whose mission is in line with humanitarian principles such as private charities and/or private not-for-profit hospitals and clinics, on a case-by-case basis.